FAQ Frequently Asked Questions

FAQ

How long does it take to get my dedicated server set up?

We guarantee that all standard server configurations will be set up within 12-24 hours after you have placed your order. Factors contributing to longer server setup times may include server add-ons, custom configuration and payment approval time.

What exactly should I look for in regards to hardware for my site?

Depending on your website's requirements, you should consider the following factors: the speed of the CPU of your server, the memory available, mirrored drives and multiple servers.

Who is responsible for the server hardware?

Limy guarantees the functioning of all dedicated server leased hardware components and will replace any failed component at no cost to a client. Hardware repair/replacement will begin immediately upon identifying a hardware problem. Hardware is defined as the Processor(s), RAM, Hard Disk(s) and other related hardware components included under the server lease.

What is your uptime guarantee?

Limy guarantees 99% uptime excluding scheduled maintenance of 1 hour per month and prior notified upgrades. Limy's powered network combined with 24/7/365 monitoring by highly qualified technicians ensures the functioning of all network infrastructure.

Will I have root access?

We offer full control, authority and admin privileges over all aspects of your server.

What is a Data Centre?

It is a facility used to store and manage websites and other Internet information and hardware infrastructure. These data centers contain computer servers connected to the Internet 24 hours a day, 7 days a week and they play the most important role in the uptime and reliability of services we offer to our customers.

What is dedicated hosting?

Dedicated hosting provides an exclusive server dedicated solely to a single client. You do not share a server with other clients, as with shared hosting. You lease your own physical server with excellent storage, speed and stability.

When do I need a dedicated server?

Those sites that have high traffic, sensitive information, a high number of visitors or complex applications (i.e. e-commerce, dynamic content, database applications and multimedia applications) are better suited for a dedicated server.

What are the advantages of dedicated hosting?

Dedicated server offers numerous advantages such as: better website performance, high level security, superb storage capacity, full customization and much more.

What is the difference between a dedicated server and co-location?

A dedicated server is a server provided by a hosting provider for you to rent. You have remote access to the server and you can customize it to your own needs. The web host owns the server. Co-location means that you store your own server at the data center of a co-location provider. A co-location provider ensures an Internet connection to your server and allows you physical access to your own server whenever you need it.

What is the difference between managed and unmanaged dedicated hosting service?

Managed is for customers who prefer their hosting provider to maintain and monitor their dedicated servers. Companies or individuals who do not have the required level of IT knowledge usually select this option. Unmanaged hosting is for those customers who have sufficient expertise to maintain and manage their servers. This option generally provides customers with full access to their server allowing them to customize configurations. Limy dedicated servers are unmanaged.

How many IP addresses can I have?

We offer 3 or 5 dedicated IP addresses, depending on the type of the dedicated hosting package you have chosen.

What type of applications can I load?

You are free to load any applications you wish as long as they are not in violation of our Acceptable Use Policy.

What if I want to upgrade my dedicated server plan?

Our customers can upgrade to any server plan at any time. There is no charge for upgrading plans.

Do you allow resellers?

Yes, some of our largest customers are hosting companies who are reselling space on our servers as shared hosting to their clients.

What forms of payment do you accept?

We accept all major credit cards like Visa, MasterCard, American Express, Discover and PayPal.

Do you charge a setup fee?

No, we do not charge any setup fees.

Do you have any restrictions on what I can use my server for?

No, as long as you do not use it for any illegal activities.

What is RAID and do I need it?

RAID or Redundant Array of Independent Disks is a method for striping your data across multiple hard drives and then linking the disks so that the OS on your server views them as a single drive.

Do your servers run RAID disk mirroring?

All our servers are set up with hardware level RAID mirroring. In the unlucky event of a disk failure, this means your server will continue to operate normally.

Will you monitor my server?

Limy will monitor the services of your server 24 hours a day, 7 days a week. If there are any problems, we will immediately notify you.

Are Data Centers constantly monitored?

Yes, we monitor our data centers and servers 24 hours a day, 7 days a week and 365 days a year.

How much bandwidth do I get for my dedicated server?

The bandwidth you get depends on the hosting plan you selected. The bandwidth amount is specified in our dedicated server hosting packages.

What is a domain name?

It is an address sometimes called a URL (Uniform Resource Locator) and it consists of numbers. Your domain name is unique to you and it will lead directly to your space on the Internet where the customers can view your site.

How many domains can be hosted on my server?

You can host unlimited number of domains/subdomains on your server.

How can I have my server rebooted?

You can have your server rebooted any time free of charge and fully automatic, 24 hours a day on seven days a week.

Is there a way to monitor my traffic?

Yes, you can monitor your bandwidth volume through the website stats which are included in each dedicated hosting plan.

What type of connection will I have to my server?

Limy's servers are located on 5 GBIT/s BGP4 multi-homed OC3 fiber optic link.

What operating systems do you support?

CentOS, Debian, Ubuntu, SUSE and Windows Server 2008 R2. You can choose the specific distribution in the ordering process.

Do you require a minimum rental contract?

Minimum rental period is one month. You can also cancel your account at any time.

Do you generate server backups for me?

Yes. We run daily and weekly backups, which include all of your hosting accounts and databases.

Can I transfer my website from my current web hosting provider to you?

Yes, you can. All you have to do is to choose the appropriate dedicated hosting plan at Limy, place an order by filling the online order form, and within 5 hours your new account will be activated. You can then upload all your files to your Limy hosting account, change your DNS records and cancel your old hosting account.

Managed Hosting

We manage your entire business infrastructure.

Dedicated Servers

Built using the best hardware. Power performance.

Virtual Private Servers

Host multiple sites with rock solid performance.